Digital Transformation is first about the people, and how technology will improve their lives and make their lives easier and safer using automation.
So there is a first notion about user experience, journeys, behaviours and habits.
There is a second notion of technology understanding, technology fitness, technology integration, and lifecycle, driven by the digital/software.
There is a third notion in which you consider that everything may change at some point, then you must be ready to adapt. The best is when you are your own source of change.
In reality, digital transformation is a perpetual motion, where you need to find the right balance between the benefits of digital technology (in your use case) vs the drawbacks and costs of using and maintaining the technology.
